1. Agreement to these terms
These Terms of Service ("Terms") govern your use of the CoachHub platform ("the Service"), operated by RDTech Services Ltd ("we", "us", "our").
By accessing or using CoachHub, you agree to be bound by these Terms. If you are using CoachHub on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.
If you do not agree to these Terms, you must not use the Service.
2. The service
CoachHub is a cloud-based coach hire management platform providing tools for:
- Job booking and route management
- Customer relationship management and quoting
- Fleet compliance tracking
- Driver management and compliance monitoring
- Vehicle inspection (walkaround) records
- Invoice and document generation
- A mobile progressive web application (PWA) for drivers
We reserve the right to modify, add or remove features of the Service at any time. We will endeavour to provide reasonable notice of material changes.
3. Accounts and access
Account creation. Your organisation's CoachHub account is set up by RDTech Services Ltd. You are responsible for ensuring that all user accounts created under your organisation are used only by authorised individuals.
Account security. You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately at hello@rdtechservices.co.uk if you suspect any unauthorised access to your account.
Accuracy. You agree to provide accurate, current and complete information when setting up and using your account, and to keep this information up to date.
Roles. CoachHub uses role-based access control. As a Manager, you are responsible for ensuring that users in your organisation are assigned appropriate roles and that access is revoked promptly when a user leaves your organisation.
4. Acceptable use
You agree to use CoachHub only for lawful purposes and in accordance with these Terms. You must not:
- Use the Service in any way that violates applicable UK or international law or regulation
- Attempt to gain unauthorised access to any part of the Service, or to another organisation's data
- Transmit any unsolicited or unauthorised advertising or promotional material
- Upload or transmit any viruses, malicious code or other harmful material
- Attempt to reverse-engineer, decompile or disassemble any part of the Service
- Use the Service to store or process data that infringes any third party's intellectual property rights
- Resell, sublicense or provide access to the Service to third parties without our written consent
- Use automated scripts or bots to access the Service in a manner that places excessive load on our infrastructure
We reserve the right to suspend or terminate your access if we reasonably believe you are in breach of this acceptable use policy.
5. Your data
Ownership. All data you enter into CoachHub — including customer records, booking information, vehicle data and compliance records — remains your property. We claim no ownership over your data.
Processing. By using the Service, you grant us a limited licence to store, process and display your data solely for the purposes of providing the Service to you. Our processing of personal data is governed by our Privacy Policy and GDPR Statement.
Data processor. Where your use of CoachHub involves the processing of personal data (such as employee or customer information), you are the data controller and we act as a data processor. We will process such data only on your instructions and in accordance with UK GDPR.
Backups. We maintain regular backups of the platform database. However, you are responsible for maintaining your own copies of critical business records. We do not guarantee recovery of data in all circumstances.
Export. You may request an export of your data at any time by contacting us. We will provide data in a commonly used format within 30 days.
6. Payment and subscription
Fees. Access to CoachHub is provided on a subscription basis. Fees are agreed between your organisation and RDTech Services Ltd at the time of onboarding.
Payment. Invoices are issued monthly or annually as agreed. Payment is due within 14 days of the invoice date unless otherwise agreed in writing.
Late payment. We reserve the right to suspend access to the Service if payment is more than 30 days overdue, following reasonable notice.
Price changes. We will give at least 30 days' written notice of any changes to our subscription fees. Continued use of the Service after the effective date of a price change constitutes acceptance of the new fees.
Refunds. Fees paid are generally non-refundable. If you cancel mid-period, you will retain access until the end of the paid period. Any exceptions are at our sole discretion.
7. Availability and support
We aim to maintain high availability of the CoachHub platform but cannot guarantee uninterrupted service. Planned maintenance will be carried out during off-peak hours where possible, and we will endeavour to provide advance notice.
We are not liable for any loss or damage resulting from:
- Planned or emergency maintenance
- Internet connectivity issues outside our control
- Third-party service outages (including hosting providers)
- Force majeure events
Support is provided via email at hello@rdtechservices.co.uk. We aim to respond to support requests within one business day.
8. Intellectual property
The CoachHub platform, including its design, code, features, branding and documentation, is owned by RDTech Services Ltd and is protected by copyright and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable licence to use the Service during the term of your subscription, solely for your internal business purposes.
Nothing in these Terms transfers any intellectual property rights to you. You must not copy, modify, distribute, sell or lease any part of the Service, or attempt to extract the source code.
9. Limitation of liability
To the fullest extent permitted by applicable law:
- The Service is provided "as is" without warranties of any kind, express or implied
- We do not warrant that the Service will be error-free, uninterrupted or meet your specific requirements
- Our total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the total fees paid by you in the 12 months preceding the claim
- We shall not be liable for any indirect, incidental, special, consequential or punitive damages, or loss of profits, data or goodwill, even if we have been advised of the possibility of such damages
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by UK law.
10. Termination
By you. You may terminate your subscription at any time by giving us 30 days' written notice. Access will continue until the end of the notice period.
By us. We may terminate or suspend your access immediately, without notice, if:
- You materially breach these Terms and (where the breach is capable of remedy) fail to remedy it within 14 days of notice
- You fail to pay fees when due
- We are required to do so by law
- We cease to operate the Service
Effect of termination. On termination, your right to access the Service ceases immediately. We will retain your data for 30 days following termination, during which you may request an export. After that period, data will be deleted in accordance with our Privacy Policy.
11. Changes to these terms
We may update these Terms from time to time. We will notify you of material changes by email or via an in-platform notice at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.
12. Governing law and disputes
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We will always try to resolve disputes amicably. If you have a concern, please contact us in the first instance at hello@rdtechservices.co.uk.